Help & Support

Can I look around without an account?

Yes. After confirming you are 18 or older, anyone can browse the catalog and open any companion's profile with her public photos and videos. To chat, follow a companion, watch Stories or unlock private photos and videos, sign in or create a free account — you'll come straight back to the profile you were on.

How do credits work?

Credits are used to unlock private photos and videos. You can top up any time from the Buy credits screen, and promo codes can add bonus credits or discounts.

How do I unlock private content?

Open any locked post and tap Unlock — you'll see a confirmation with the cost and your remaining balance before anything is spent.

I didn't receive my verification email

Check your spam folder, then use the Resend option on the verification screen. Make sure the address is spelled correctly.

How do I reset my password?

On the sign-in screen choose Forgot password, and we'll email you a secure, single-use reset link that stays valid for a short time. Google and Discord accounts are managed through their provider and have no password here.

How do I buy more credits?

Open Buy credits from the header or your account menu, choose a pack, and pay through our secure payment provider. You can also enter a promo code for bonus credits or a discount before you pay. Opening the card form or changing packs does not reserve your code. The code counts toward its usage limit only after you press the final Pay button, while payment is pending or completed. Confirmed failure or a recorded refund frees that usage; closing the window does not. If a code remains unavailable after an interrupted payment, contact support.

How do I follow a companion?

Open any profile and tap Follow. The profiles you follow appear under Following in the account menu and in the Following filter on the catalog.

How do I turn NSFW content off?

In Settings → Content you can turn NSFW off. For your protection this signs you out, and you'll confirm your content preferences again the next time you sign in.

How do I delete my account?

In Settings you can delete your account permanently. We remove your personal data, though some financial records are kept for as long as the law requires — see the Privacy Policy.

How do I report content or contact you?

Email [email protected]. This is also our contact point for reporting any content you believe is illegal; we review reports and act without undue delay.

Can I get a refund for unspent credits (right of withdrawal)?

If you are an EU consumer, you may withdraw from a credit purchase within 14 days of purchase. Refunds are all-or-nothing per purchase: we refund a purchase in full only if you still hold at least as many credits as that purchase gave you — we do not refund a partial balance, and spent unlocks are excluded, as you agreed when unlocking. Email [email protected] from the email address registered to your account, with a clear statement of withdrawal. If you paid by cryptocurrency, your refund is paid in EUR by bank transfer (SEPA), so include your IBAN and the account holder's name. You may use this model form: 'To IONIT TWO s. r. o., Predmier 1, 013 51 Predmier, [email protected] — I hereby give notice that I withdraw from my contract for the purchase of credits, ordered on [date], account email [email], date [date], signature [name].' Do not delete your account until the refund has been settled — deleting your account anonymises your data, after which we can no longer identify your payment and cannot process the refund. We will confirm receipt and refund without undue delay, at the latest within 14 days.

How does chat work?

You can chat with any companion. Replies are generated by an AI — the companion is a fictional AI character, not a real person, and no human is replying. A few replies are free; after that each reply costs a small number of credits, shown in the chat before you continue. During a chat a companion may offer a private photo or video that you can unlock for credits. Conversations are open-ended and improvised, not scripted — how a companion opens and where the chat goes depends on the conversation itself, so no two chats play out the same way.

Is my chat private, and do you train AI on it?

We treat your chats as sensitive personal data. We ask for your explicit consent before your first chat, and we do not use your chats to train or improve any AI model. You can withdraw that consent and delete your chats at any time — see the next question and our Privacy Policy.

How do I delete my chats?

Delete a single conversation from its delete option in the chat, which erases that history. To delete all of your chats at once, go to Settings → Content and withdraw your chat-data consent. Deleting a conversation starts you completely fresh with that companion: it clears the history and the companion's memory of it, so your next chat is a brand-new conversation — the companion won't remember anything from before and may even open differently.

How do the catalog filters work?

Search and the All, Followed, Girls, Guys, and age-range filters work together. If you are signed in, your age range from Settings is the default. A range you choose directly in the catalog takes priority and is remembered on that device; changing the range in Settings applies the new preference again.

What are Stories?

Stories are short episodic video series starring our AI companions. Some episodes are free to watch; others unlock with credits, just like private photos and videos. An unlocked episode stays in your library and you can rewatch it anytime while the series remains available.