Help & Support

Can I look around without an account?

Yes. Anyone 18 or older can browse the catalog, open any companion's profile with their public photos and videos, and start a chat — the companion's first message shows before you sign up. To keep chatting, follow a companion, watch Stories or unlock private photos and videos, sign in or create a free account (that is where you confirm you are 18 or older) — you'll come straight back to the profile you were on.

How do I create my own character?

Open Character, choose the appearance and personality, and confirm. The server chooses the name. Your first character is free once per verified account; later characters cost 80 credits. Credits are charged only after success. A queued job can be cancelled. Your characters are private and you can chat with them at the usual chat price. Paid characters include 12 months of access from successful delivery. After that period, we may keep them available free of charge, without guaranteeing continued access.

How do generated photos work?

On your own character’s profile, open New photo, pick a level (dressed, sexy, topless, nude or explicit), outfit, place, pose, framing, expression and light — or leave any of them on Random — and confirm 20 credits. Accept creator consent when asked. There is no free-text description; your character is always alone in the photo. A failed or rejected request costs nothing. Generation may wait in a queue; an image that fails our automated checks is discarded at no cost. Your photos remain private. Includes 12 months of access. Further access may be provided free of charge.

What happens if a moderator removes my creation?

A moderator can remove a single photo or a whole character together with its photos and chats. Removal returns the credits charged for the removed content, each charge only once. If a moderator later offers it back, you get an email and can restore it for the credits that were returned (free if nothing was returned). Files may remain hidden as moderation evidence. Contact support if you have a question.

Does deleting my account erase creator content and chats?

No. Account deletion revokes access and anonymises the account but keeps its chats, own characters, creator photos and their stored generation choices. Delete chats or withdraw chat-data consent before deleting the account if you want chat content erased. Contact support for other erasure requests; required evidence may be retained.

How do credits work?

Credits are used to unlock private photos and videos. You can top up any time from the Buy credits screen, and promo codes can add bonus credits or discounts. Credits expire 12 months after your last paid top-up. A paid top-up renews your entire unexpired balance.

How do I unlock private content?

Open any locked post and tap Unlock — you'll see a confirmation with the cost and your remaining balance before anything is spent. Includes 12 months of access. Further access may be provided free of charge.

I didn't receive my verification email

Check your spam folder, then use the Resend option on the verification screen. Make sure the address is spelled correctly.

How do I reset my password?

On the sign-in screen choose Forgot password, and we'll email you a secure, single-use reset link that stays valid for a short time. Google and Discord accounts are managed through their provider and have no password here.

How do I buy more credits?

Open Buy credits from the header or your account menu, choose a pack, and pay through our secure payment provider. You can also enter a promo code for bonus credits or a discount before you pay. Opening the card form or changing packs does not reserve your code. The code counts toward its usage limit only after you press the final Pay button, while payment is pending or completed. Confirmed failure or a recorded refund frees that usage; closing the window does not. If a code remains unavailable after an interrupted payment, contact support.

How do I follow a companion?

Open any profile and tap Follow. The profiles you follow appear under Following in the account menu and in the Following filter on the catalog.

How do I turn NSFW content off?

In Settings → Content you can turn NSFW off. For your protection this signs you out, and you'll confirm your content preferences again the next time you sign in.

How do I delete my account?

You can permanently delete your account in Settings. Account deletion revokes access and anonymises the account but keeps its chats, own characters, creator photos and their stored generation choices. Delete chats or withdraw chat-data consent before deleting the account if you want chat content erased. Contact support for other erasure requests; required evidence may be retained. Necessary financial and transaction records remain pseudonymised for statutory accounting retention (approximately ten years). Request any eligible refund before deleting the account; account deletion forfeits unspent Credits, without affecting mandatory consumer rights.

How do I report content or contact you?

Email [email protected]. This is also our contact point for reporting any content you believe is illegal; we review reports and act without undue delay.

Can I get a refund for unspent credits (right of withdrawal)?

You may request a refund of unused purchased Credits within 14 days of each purchase at [email protected], using a clear statement or the optional model withdrawal form on Help & Support. Under our unused-credit refund policy, refunds are all-or-nothing per purchase: a full refund requires a remaining balance at least equal to the Credits granted by that purchase; partial or pro-rated refunds are not offered under that policy. This condition does not restrict statutory withdrawal or conformity remedies, including any legally required partial refund. Credits spent on properly delivered content or services are generally not refundable merely because you change your mind. For immediately supplied digital content, loss of a statutory withdrawal right applies only where the applicable legal requirements for express consent and acknowledgement are met. It does not remove remedies for non-delivery, defects or premature loss of the agreed paid access period. A top-up renews credit validity, not the refund period of earlier purchases. Expiry under section 7 alone does not create a refund entitlement; mandatory rights remain unaffected. A refund neither starts a new credit-validity period nor shortens a deadline already granted; it does not make expired credits usable again. Permanent service discontinuation is addressed in section 16. We return refunds through the original payment method without undue delay and within applicable statutory deadlines. Keep your account active while a request is being processed to help us identify the payment; account deletion does not itself remove statutory rights. We may investigate suspected fraud without limiting those rights. Optional model form: To IONIT TWO s. r. o., Predmier 1, 013 51 Predmier, [email protected] — I withdraw from my credit purchase dated [date]. Account email: [email]. Date: [date]. Name: [name].

How does chat work?

You can chat with any companion. Replies are generated by an AI — the companion is a fictional AI character, not a real person, and no human is replying. A few replies are free; after that each reply costs a small number of credits, shown in the chat before you continue. During a chat a companion may offer a private photo or video that you can unlock for credits. Conversations are open-ended and improvised, not scripted — how a companion opens and where the chat goes depends on the conversation itself, so no two chats play out the same way. You can open a chat and read a companion's first message without an account; to reply, you sign in and agree to the processing of your chat data first — nothing you type is sent before that.

Is my chat private, and do you train AI on it?

We treat your chats as sensitive personal data. We ask for your explicit consent before your first chat, and we do not use your chats to train or improve any AI model. You can withdraw that consent and delete your chats at any time — see the next question and our Privacy Policy.

How do I delete my chats?

Delete a single conversation from its delete option in the chat, which erases that history. To delete all of your chats at once, go to Settings → Content and withdraw your chat-data consent. Deleting a conversation starts you completely fresh with that companion: it clears the history and the companion's memory of it, so your next chat is a brand-new conversation — the companion won't remember anything from before and may even open differently.

How do the catalog filters work?

Search and the All, Followed, Girls, Guys, and age-range filters work together. If you are signed in, your age range from Settings is the default. A range you choose directly in the catalog takes priority and is remembered on that device; changing the range in Settings applies the new preference again.

What are Stories?

Stories are short episodic video series starring our AI companions. Some episodes are free to watch; others unlock with credits, just like private photos and videos. Paid episodes include 12 months of access from unlocking. After that period, we may keep them available free of charge, without guaranteeing continued access.